Eileen Fisher Reviews

The London stores in the UK are all great. Great customer service and the products are fantastic. A bit expensive but I always get lots in their sales. Everything I've had has been excellent quality. Love the sustainable fabrics.

For returns customer service is non existent. Phones are not answered. Email give automated responses. The chat feature is pathetic. A month and counting has passed for returns not being processed. The only communication thru chat put the blame on the pandemic for the delay. You give them a tracking number they claim they can’t pull up the info even though you just pulled it up. Problem is this has been happening as far back as 2018 also sooooooo...... They give you a “smart label” to use for returns. After I contacted USPS I find that this is a cheap way companies handle return. I have no problem with that except that your return package with other packages sits at USPS waiting for the agent from the company to come pick them up. Representatives claim they are short handed and can’t give any update whatsoever but they are still processing orders. So I have no idea if or when I’ll get my refund processed. Like I said before I found comments about EF where customers had to wait a long time before their returns were processed (before the pandemic). I’m going to see if my bank can start and investigation....